Refund policy

Every order at Bandit Print Co is made to order from your artwork. Because of that, our policy works differently from a store selling items off a shelf. Here is exactly what is and is not covered.

Custom items are not returnable

Once you approve your proof and we start printing, your order cannot be returned or exchanged. Your stickers are made specifically for you and cannot be resold.

This is standard for custom printed products.

Cancelling an order

  • Before you approve your proof: cancel any time for a full refund. Email us and we will take care of it.
  • After you approve your proof: production has started and the order cannot be cancelled or refunded.

When we will reprint or refund

We will replace your order at no cost, or refund you in full, if:

  • The stickers do not match the proof you approved
  • The size, material, finish, or quantity is wrong
  • There is a printing defect such as smearing, banding, wrong colors, or bad cuts
  • The order arrives damaged

When we cannot refund

  • Errors that were visible in the proof you approved, including spelling, spacing, and layout
  • Artwork supplied at low resolution after we warned you about it
  • Color shifting from what you saw on your screen. Screens and printed ink never match exactly
  • Change of mind after proof approval
  • Delivery delays caused by the carrier
  • Wrong shipping address entered at checkout

How to make a claim

Contact us within 14 days of delivery with:

  • Your order number
  • A clear photo of the problem
  • A short description of what is wrong

We respond within 2 business days. If we approve the claim, you choose a free reprint or a full refund. You do not need to ship anything back unless we ask.

Lost or missing packages

If tracking shows delivered but you do not have your package, contact us within 14 days. We will file a carrier claim and reprint or refund once it is resolved.

If tracking has not moved for 10 business days, contact us and we will reprint at no cost.

Refund timing

Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Proofs are your checkpoint

Nothing prints until you approve your proof. Please check spelling, sizing, and the cut line carefully. The proof is what we print.

Contact

Email us at support@banditprintco.com with your order number and we will help.